3: The Operator Playbook — What to Move Next
Built for agency owners and operators who want to stop trading hours for dollars. Each episode maps to a specific lever — delivery, hiring, pricing, or profit margin — so you know what to move next.
Michael lays out the four levers agency owners need to pull in sequence: delivery first, then margin, then pricing power, then hiring. Getting the order wrong is the most common mistake he sees. This episode is the map.